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Frequently Asked Questions
Below are some frequently asked questions from our customers. Please give us a call (941) 388-3338 or e-mail us at firstname.lastname@example.org if you have any other questions.
We are happy answer any price or purchase inquiries via phone (941) 388-3338 or e-mail us at info@tildenrossjewelers.
Call us at (941) 388-3338 and we will be happy to answer all of your questions.
Monday – Saturday 10:00am to 6:00pm Sundays 12:00pm to 5:00pm
All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. Any suspicious or fraudulent use of credit cards will be forwarded to authorities and prosecuted to the fullest extent of the law.
If you were in the St. Armands Circle store and an employee made a special web-page for you containing personally selected items - this is where you should go.
All orders placed via e-mail will receive an e-mail confirming the order is recived.
If you are unsatisfied with your purchase for any reason, we will gladly accept your timely return for an exchange or a full refund of the purchase price as long as the piece has not been worn, altered in any manner or specially ordered. If the piece of jewelry becomes defective (for example, a diamond falls out) but does not meet the above criteria for a refund, Tilden Ross will repair or replace the missing parts at no charge. This warranty will be for a period of time at the sole descretion of Tilden Ross and will be based on but not limeted to the amount of time since the purchase and the wear and tear of the product. There are no refunds on shipping charges.
Special orders are orders for products that is not in stock at the time of the order. We ask you to place your special orders carefully especially personalized and monogrammed items. Please call our staff for assistance and we will be glad to help you with your choices.There are no refunds on special orders and if we began to process your special order, it cannot be cancelled.